Workplaces today enlist people of different generations to achieve common targets. But their differences in communications have a tendency to create misunderstandings and conflicts. Baby Boomers, Millennials and Gen Z need to communicate better together. So here are eight easy steps to improve your communication skills at work.
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Establish Clear Communication Rules
There needs to be clear communication rules to avoid confusion. Every office needs to have rules about how to communicate. This may involve face-to-face meetings for pressing concerns, instant messages for quick queries, and dedicated software for sharing important updates. For example, you might use email to share important information and text for quick check-ins. If your organization doesn’t enforce these standards, make your own and communicate them with your employees. If you take the time to set these rules, you can all become a bit more relaxed and familiar with different communication styles.
Get Training in Communications Technology
Most of our workplaces these days are connected by technology. But not everyone feels comfortable in it. Employers should provide guidance on using these tools. This training could include video conferencing applications, project management software and messaging applications. If everyone is familiar with tech, collaboration and productivity will increase. For example, if each staff member is familiar with the proper software to work collaboratively, then ideas and documents are easier to exchange. Don’t be afraid to ask for training if you don’t have it. There are also many online tools that you can learn in your own way.
Acknowledge the Multi-Generational Workplace
Each generation needs to be respected for different talents and backgrounds. Baby Boomers can be industry veterans with decades of industry experience, Millennials and Gen Z are often experts in tech and social media. Make sure everyone has a place where they can freely communicate ideas and feedback. Feedback sessions are a way for everyone to feel heard, even most senior and junior employees. For instance, if a Boomer already knows a lot about clients, give them the responsibility to lead the presentation. If your Millennial knows digital tool, give them responsibility for planning. By valuing these contributions, you create a culture of mutual respect.
Promote Mentorship and Reverse Mentoring
Mentoring can improve intergenerational bonds. Run workshops where older employees teach about what is done in the industry and younger employees teach about new technologies and trends. The sharing not only encourages development, but it also makes both parties better acquainted. An aging Baby Boomer, for example, can educate a Gen Z employee on how to work in a dynamic workplace, and the Gen Z worker on how to use social media for networking. This shared learning can make a better team.
Foster an Open-door Policy
When there’s an open door policy everyone is encouraged to share their ideas and concerns. This is a good way to solve communication issues and create a sense of security and trust among team members. Everyone needs to feel comfortable with other people, both young and old alike. Get team members to ask questions and provide feedback. This opens up communication and reduces barriers. Regular meetings can cement this policy and provide space for ongoing discussions about the workplace environment.
Don’t Neglect Face-to-Face Communication
Generations have different preferences when it comes to language. Baby Boomers and Gen X may want to speak in person about some of these things. But Millennials and Gen Z might prefer to speak electronically. Everyone needs to be adaptable and open to communication styles – face-to-face, or online. Video calls, for example, can provide you with the convenience of physical communication as well as remote working. Using a combination of communication styles can also narrow the distance between preferences.
Respect People’s Flex-Work Choices
40% of Boomers and Gen Xers prefer to work in the office. But younger generations prefer flexibility. This difference can create tension, so please be respectful of everyone’s decisions. If you work in a place where you can work from home and/or offer flexible hours, take advantage of it. Be assured your colleagues will do their job, both at home and in the office. Trusting one another can boost cooperation and morale.
Engage in Team-Building Exercises
Participating in team-building activities can improve communication and create a feeling of belonging. They should offer something for each generation to do and be opportunities for interaction. Have volunteer days, sports days, or arts and crafts events that cater to everyone’s tastes. Knowing one another in a relaxed environment will strengthen the relationship and team performance. After all, work tasks can be more collaborative if team members connect in a personal way.
Finally
It takes a lot of creativity to address communication problems between generations. You have to develop a communication plan based on what each generation likes and expects. That may involve regularly reviewing and refining communication rules as the team changes. With these tips, Boomers, Millennials and Gen Z will be able to collaborate on and achieve the same common goal. Bringing the best from each generation can result in a better, more harmonious work environment for all.
Disclaimer – This list is solely the author’s opinion based on research and publicly available information.